Shipping:

  • All of our products are shipped directly from Ukraine to almost all countries around the globe. 
  • You are eligible for a FREE standard shipping on all orders, which you can chose during a checkout. 
  • It takes around 7 - 28 business days in most cases for you to receive your order from the moment you placed it via the FREE standard shipping option. 
  • Please keep in mind that due to the ongoing Russian invasion of Ukraine there could be some disruption to deliveries as postal companies first deliver your order to Poland via ground transportation before shipping it in a normal way.
  • If your wait time is above the time period discussed above - please fill the form below so that we could help you sort this issue in a timely manner.
  • Once you placed an order, please give us 1-2 business days to ship it.
  • Once the order is shipped - you'll receive a tracking number via an email along with the instructions on how to track the order. 

Exchanges and Returns

  • Exchanges and returns of proper quality are carried only if there are no traces of goods being used, and the integrity of the packaging, tags, goods, etc. is preserved.
  • If a defect is found, the Buyer needs to immediately notify the Seller about it within 14 days from the date of receipt of the order.
  • Improper care or improper use of the product, which led to it being destroyed will not be accepted for return.
  • To place the order for the exchange or return, the Buyer must contact the Seller within 14 days from the date of receipt of the order by e-mail volginabrand@gmail.com

The product will not be accepted for the exchange or return if:

  • The product has traces of use (smell, traces of perfumery, cosmetics, etc.).
  • The product has not been fully returned.
  • The product was made individually for the Buyer.

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